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oc7sca1s0 | Digital Signage System Fails to Update Content | Hi there,
I'm having trouble with our digital signage system. The content isn't updating as it should, and I'm not sure if it's a settings issue or something else. I've tried reconfiguring the content management settings manually, but the problem persists. Could it be a network or hardware issue? Any help would be appreciated. Thanks! | High | Hardware | 2024-10-28T18:40:12.775Z | |
slvrxcg5f | Access Request for Lightroom Editing Tools | I need access to the Lightroom editing tools for my upcoming project. | Medium | Software | 2024-10-28T18:40:11.092Z | |
d409i8eqf | Printer Connectivity Issues | Hi team! I'm having trouble connecting to the office printer. It seems like the connection drops intermittently, and I'm not sure how to resolve it. Could you provide some instructions or tips on how to fix this? Thanks a lot! Jamie Lee (they/them) Acme Co - Office Coordinator | Medium | Hardware | 2024-10-28T18:40:12.829Z | |
gixitb6w4 | Troubleshooting VPN Connection Errors | Hi,Could you please provide instructions on troubleshooting common VPN connection errors? Our team is experiencing frequent disconnections and error messages. Thank you! | Medium | Network | 2024-10-28T18:40:11.169Z | |
8kd33acyo | Anyone else dealing with paper jams in the office printer? | Anyone else dealing with paper jams in the office printer? I've tried the usual fixes like checking for stuck paper and ensuring the tray is aligned, but it keeps happening. Is there a standard procedure or guide we should be following? | Medium | Hardware | 2024-10-28T18:40:12.624Z | |
bbdl37pcd | ZD Support Portal Access | Hi, I need to get access to the ZD Support Portal to manage support tickets and update customer queries efficiently. Thanks! Alex | Medium | Account | 2024-10-28T18:40:10.921Z | |
1vr8hwega | Access Request for GH Codebase | Team, quick question. how do I get access to the GH codebase? thanks | Medium | Account | 2024-10-28T18:40:10.882Z | |
1iltey2uy | Request for Access to Team Channels on Company Chat | Attention Acme IT, A request has been submitted to grant access to specific team channels on the company chat platform. Please review the details below and ensure the necessary permissions are updated to facilitate seamless communication within the team. Transaction: "Access Request: Team Channels" Request ID: 9bcd7efg123h456i789j012k345l6789 Effective Date: 2024-02-10 Date and Time Submitted: 2024-02-10T10:30:00.000-05:00 EST (Acme Server Time Zone) Requester: John Doe Requester Type: Employee Email: [email protected] Requested Channels: Marketing, Development, Sales --------------------------------------------------------------- This email was generated from Acme "acme - PROD" on behalf of Acme HR. Please DO NOT REPLY to this email. | Medium | Communication | 2024-10-28T18:40:14.868Z | |
tdix3n0tk | Access Issue with Internal Application | Hi there, Can you please investigate the access issue with our internal application? It seems to be related to the load balancer configuration. We suspect that the load balancing rules and server health checks might need manual adjustment. Your detailed investigation would be appreciated. Thanks, | High | Network | 2024-10-28T18:40:11.695Z | |
bdrby5ar2 | VPN Configuration Help Needed | Hello IT Team!
I've just received my new company-issued laptop and I'm having trouble configuring the VPN settings. I've followed the instructions provided in the onboarding email, but I can't seem to establish a connection. Could you provide some guidance or additional instructions? Here's a screenshot of the error message I'm encountering: https://acme.co/vpn-error-screenshot
Thanks in advance! | Medium | Network | 2024-10-28T18:40:12.201Z | |
hizm4cbze | Remote File Sync Issues | Hi, I'm experiencing persistent issues with remote file access where files intermittently fail to sync correctly between local and cloud storage. This requires detailed investigation and manual adjustment of sync settings. Could you also inspect network connectivity and file permissions? Thanks, Alex | High | RemoteWork | 2024-10-28T18:40:24.510Z | |
1i3dnus2c | Access Request for After Effects Animation Tools | Need access to After Effects Animation Tools | Medium | Software | 2024-10-28T18:40:23.982Z | |
7g0box9fq | Default Printer Setup Instructions | Hi, Could you please provide instructions on setting up a default printer on my company-issued laptop? Copying my manager to this email. Thanks, Alex Johnson | Medium | Hardware | 2024-10-28T18:40:24.283Z | |
cy93jemet | DBox Business Account Access | Hi Team, I'm unable to access my DBox Business Account. Could you please help me resolve this issue? -- Alex Johnson | Project Manager Acme Co (https://acme.co/) • Connect with me (https://acme.co/alex-johnson) | Medium | Account | 2024-10-28T18:40:24.564Z | |
j3u5twh6n | Re: [Acme IT] Re: Ticket #10452 - Investigation: Suspected Phishing Email Incident | This is a follow-up to your previous request #10452 "Investigation: Suspected Phishing Email Incident" | High | Security | 2024-10-28T18:40:24.728Z | |
5bnfc6ubs | Urgent! Assistance Required for Dual Monitor Setup | Hey,
I've been trying to set up a dual monitor configuration on my workstation, but the monitors aren't being detected despite following all the connection guidelines provided.
Could you please check if there's something wrong with the workstation settings or if I need any additional drivers? I need this resolved quickly as it's affecting my productivity.
Thanks,
Alex | Urgent | Hardware | 2024-10-28T18:40:24.562Z | |
bae34vnk2 | Alert: ERP System Financial Report Discrepancies - John Doe ([email protected]) | Notification from Acme ERP System
ERP System Image
This Financial Report Discrepancy alert is to inform you that the financial reports generated by the ERP system contain incorrect data, requiring immediate attention.
The alert details include:
User: John Doe ([email protected])
By: ERP System ([email protected])
Date: Mon, Oct 30 2023 10:00 UTC
Alert Center is not enabled for this rule. Alert Center can provide additional details, investigation options, and remediation recommendations. To enable, turn on alerts in the rule detail page.
Go to Rule Details
You have received this important update about your ERP system because you are the designated admin recipient for this alert type. You can turn off these alerts or change the email recipients in the Rules section of the Admin Console.
Acme Co 1234 Elm Street Anytown, USA
--
You received this message because you are subscribed to the Acme Co Groups "ERP Support" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. | High | Software | 2024-10-28T18:40:29.812Z | |
nc5voxprn | Media Files Rendering Issue - Digital Asset Management | Investigate persistent issues with media files intermittently failing to render correctly in the digital asset management system. Requires detailed investigation and manual adjustment of media encoding settings. Potential inspection of server-side processing workflows needed. | High | Software | 2024-10-28T18:40:24.447Z | |
krd16kh1x | Password Reset Instructions Needed - Internal Platform | Owner: Jamie Smith
Platform: Acme Internal Communication
Issue: Forgotten Password | Medium | Account | 2024-10-28T18:40:23.998Z | |
c2cheoqdv | Re: [Acme IT] Re: Ticket #44567 - Remote Desktop Software Update Instructions Needed | This is a follow-up to your previous request #44567 "Remote Desktop Software Update Instructions Needed"
I attempted to follow the steps provided in the initial guide, but I'm still unable to update the remote desktop software to the latest version. Could you please provide further instructions or suggest any additional steps I might try? | Medium | Software | 2024-10-28T18:40:25.160Z | |
1kk8i0rjk | DBox Team Collaboration Access | Hello, Could I please get access to the DBox Team Collaboration Space? Thank you! | Medium | Account | 2024-10-28T18:40:42.000Z | |
ncys4qmpt | SFTP Upload Failures | Let me know if I need to split into multiple tickets. I'm experiencing persistent issues with SFTP where file uploads intermittently fail. I suspect there are complex server-side configuration errors that need detailed investigation. This might require manual adjustment of server settings and possibly inspecting network security protocols. Let me know if there's anything else yall need from me on this, thanks! -- Alex Johnson IT Specialist Email: [email protected] | High | Network | 2024-10-28T18:40:42.014Z | |
f21gp9dot | Assistance Required: Troubleshooting Email Configuration on Mobile Device | Notification from Acme IT Support
Acme Co. Image
This assistance request is to inform you that a user is experiencing issues accessing subfolders on their mobile device despite correct account setup and sync settings.
The request details include:
User: John Doe ([email protected])
By: Service Account ([email protected])
Date: Mon, Oct 16 2023 10:45 UTC
Support Center is not enabled for this issue. Support Center can provide additional details, investigation options, and troubleshooting recommendations. To enable, turn on support in the issue detail page.
Go to Issue Details
You have received this important update about your Acme Co. account because you are the designated admin recipient for this support type. You can turn off these notifications or change the email recipients in the Support section of the Admin Console.
Acme Co. 123 Innovation Drive Tech City, CA 94043
--
You received this message because you are subscribed to the Acme Co. "IT Support" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. | Medium | Communication | 2024-10-28T18:40:45.494Z | |
ujwveoos9 | Enterprise Email Archiving Retrieval Issues | Experiencing persistent issues with the enterprise email archiving system. Archived emails intermittently fail to retrieve, requiring detailed investigation and manual adjustment of archiving settings. Please inspect the storage infrastructure as well. | High | Infrastructure | 2024-10-28T18:40:41.692Z | |
tieptoh4z | Re: Access Request for GMail and GCal Integration | Good morning. I am pulling in our IT team as they handle the system access for employees. They are currently in the IT Orientation session. Alex - you should be able to access this meeting from your Google Calendar via Okta so please join that now if you can. You can speak with someone from IT directly to get an update on the integration. Thanks! - Jamie Smith On Tue, Oct 10, 2023 at 9:07 AM Taylor Green <[email protected]> wrote: Hi Alex, I have reached out to Onboarding and HR. I gave them your cell phone. Hopefully we can get you back on track right away. On Tue, Oct 10, 2023 at 8:54 AM Taylor Green <[email protected]> wrote: Yes, please do. It was supposed to be set up overnight on Monday. I have copied Jamie on this email and I will also send them a slack message. Perhaps you can log on via your personal computer. On Tue, Oct 10, 2023 at 8:49 AM Alex Johnson <[email protected]> wrote: Thanks Taylor! I haven't received access to GMail and GCal yet and wasn't sure who to reach out to specifically. Should I be reaching out to HR? Best, -Alex On Mon, Oct 9, 2023 at 3:28 PM Taylor Green <[email protected]> wrote: Hi Alex, So excited to have you start on Tuesday. If you need anything at all please let me know. I am here to help. Have a wonderful day! Warm Regards, Taylor -- Taylor Green | Lead Recruiter Acme Co (https://acme.co/) • Open Position (https://acme.co/careers/) • Book a time with me (https://acme.co/taylorgreen/candidate-call) -- Alex Johnson -- Taylor Green | Lead Recruiter Acme Co (https://acme.co/) • Open Position (https://acme.co/careers/) • Book a time with me (https://acme.co/taylorgreen/candidate-call) -- Taylor Green | Lead Recruiter Acme Co (https://acme.co/) • Open Position (https://acme.co/careers/) • Book a time with me (https://acme.co/taylorgreen/candidate-call) -- Jamie Smith | People Operations Specialist II | they/them Acme Co (https://acme.co/) • New York, NY | Medium | Account | 2024-10-28T18:40:54.492Z | |
zc4n2g8dv | Data Backup Verification Instructions | Hi IT, Please provide detailed instructions on how to verify the completion of a data backup process using the company-approved software. Thank you! | Medium | Software | 2024-10-28T18:40:41.706Z | |
jmm69mpwo | VPN Client IP Address Conflict Investigation | Persistent issues with VPN client connection resulting in unexpected IP address assignment conflicts. | High | Network | 2024-10-28T18:40:41.084Z | |
emgk3lgws | Enterprise SSO Login Issues | Hey there! I'm having some trouble with our enterprise SSO system. My login attempts keep failing intermittently, and I suspect it might be due to some complex identity provider configuration errors. I think it might need a detailed investigation and possibly some manual adjustments to the SSO settings. There might also be a need to synchronize user attributes across multiple identity sources. No rush on this – just let me know what the best next steps would be! So sorry for the inconvenience. Thanks, Jamie | Medium | Software | 2024-10-28T18:40:43.536Z | |
x7rpu8nb0 | Document Versioning Issue in Enterprise Management System | Persistent issues with document versioning failing to update correctly, requiring detailed investigation and manual adjustment of version control settings. Potential inspection of database integrity needed. | High | Software | 2024-10-28T18:40:41.692Z | |
vpughsen4 | Access Request for JIRA Project Management Tool | Hi,
I hope this message finds you well. I'm reaching out to request access to the JIRA Project Management Tool for our upcoming project. We need an admin to grant access to the JIRA tool (https://acme.co/jira-access) for our team. I've added @Jane Doe, @IT Support, @John Smith, and @Emily Davis as collaborators on this project to ensure the necessary permissions are in place.
Thanks for your assistance!
--
Alex Johnson | Project Coordinator | Let's connect! (https://acme.co/connect/alex)
Acme Co | acme.co | Join our team! (https://acme.co/careers) | Medium | Software | 2024-10-28T18:40:43.700Z | |
xqrrcxzz3 | Access Request for InDesign & Acrobat Tools | Hi team! Can I please request access to InDesign & Acrobat tools for my account? Thank you in advance. | Medium | Software | 2024-10-28T18:41:03.351Z | |
dn27ty3d2 | Hi all! The IT team is requesting access to the ZDesk Support System. | Hi all! The IT team is requesting access to the ZDesk Support System for enhanced support capabilities. This access would streamline our support processes and improve response times for customer inquiries. The access would include the following features (based on our requirements):
User Management
Ticket Prioritization
Analytics Dashboard
Custom Reporting
Integration with existing CRM
For more information about the ZDesk Support System, check out the following page: https://acme.co/zdesk-support.
If you have any additional questions let me know!
Thanks, and happy Friday!
--
Jordan Lee | _IT Support Specialist_
Acme Co • Help Center • New York, NY
 | Medium | Software | 2024-10-28T18:41:05.031Z | |
opfwy55ms | Hi! Can you please provide instructions for submitting a new article on the intranet? | Hi! Can you please provide instructions for submitting a new article or announcement on the company intranet? Thank you! | Low | Communication | 2024-10-28T18:41:02.444Z | |
vb8hunui9 | Instructions for Configuring Company Email on Mobile Device | Request for detailed instructions. | Medium | Communication | 2024-10-28T18:41:02.073Z | |
swtogsl0u | Hello! Assistance Required for Resetting Password: Security Questions Not Recognized. | Hello! I'm having trouble resetting my password as the security questions are not being recognized despite providing the correct answers. Could you please assist me with this issue? | Medium | Account | 2024-10-28T18:41:02.377Z | |
frv0zluqs | Slack Channel Access | Hi there! Could someone assist me with getting access to the Team Comms channels on Slack? Much appreciated! Alex -- Alex Smith | Team Lead, Marketing Acme Co (http://www.acme.co/) ● New York, NY ● They/Them | Medium | Communication | 2024-10-28T18:41:04.070Z | |
x5texzl6g | Assistance Required for Configuring Email on Mobile Device | @it.support and team, please help! I’m unable to send emails from my mobile device due to what seems to be an SMTP server misconfiguration, even though my incoming mail settings are correct. I’ve double-checked everything and still no luck. Any guidance would be greatly appreciated! | Medium | Communication | 2024-10-28T18:41:02.721Z | |
9evzghvge | Access Request for GH Repo Collaboration | Please grant access to the GH repository for collaboration purposes. | Medium | Account | 2024-10-28T18:41:02.073Z | |
hj0aen3a0 | Access Request for Trello Task Management Tool | Hi IT, Can you please grant me access to Trello? I need to organize our project tasks and collaborate with the team effectively. Thanks, Alex | Medium | Software | 2024-10-28T18:41:03.151Z | |
890zwmzyb | Video Conferencing Desynchronization Issue | We have recently encountered persistent issues with our enterprise video conferencing system. Please investigate the following areas for potential resolution: - Audio and video streams intermittently desynchronize - Manual adjustment of codec settings may be required - Inspection of network bandwidth and latency is recommended | High | Network | 2024-10-28T18:41:03.958Z | |
toexky0r0 | Investigate MDM Policy Application Issues | Hello team! Our enterprise MDM system is not applying device policies correctly, causing persistent issues. Can you please conduct a detailed investigation and manually adjust the policy configurations? Additionally, an inspection of device-specific compliance settings might be necessary. Thank you! | High | Software | 2024-10-28T18:41:13.995Z | |
1owy9njm6 | ERP System Inventory Level Discrepancies | Hi IT,
I've been encountering persistent issues with our ERP system where the inventory levels are inaccurately reflected. This requires a detailed investigation and manual adjustment of the inventory tracking settings. Additionally, there might be a need to reconcile data discrepancies across multiple modules.
I receive the message "Data Mismatch Detected" when attempting to update the inventory.
--
Alex Johnson
Operations Coordinator - Inventory Management (https://acme.co/wiki/inventory-management)
Acme Co (http://acme.co)
Schedule a 30 Minute Meeting with me (https://acme.co/alexjohnson/30-minute-meeting) | High | Software | 2024-10-28T18:41:15.735Z | |
0ba8mcez5 | Request for MFA Setup Instructions for CRM | Hi IT Team, I'm looking to set up multi-factor authentication for accessing our CRM system. Could you please provide the necessary instructions or direct me to the relevant resources? Thanks! | Medium | Software | 2024-10-28T18:41:14.464Z | |
xfizd7lmc | Access Request for ZDesk Agent Console | I used to have access to the ZDesk Agent Console from my dashboard. I don't see it anymore. Please advise. | Medium | Software | 2024-10-28T18:41:13.993Z | |
25gu6wlyw | Access Request for Trellies Project Management Platform | Hi, My name is Alex Johnson and I work in the project management office reporting to Lisa Wong (Director of Project Management). This is a request for access to the Trellies Project Management Platform to collaborate on ongoing projects and streamline our workflow. Please let me know if you need any further information. Thanks, -Alex | Medium | Software | 2024-10-28T18:41:15.247Z | |
4vkoef9yf | Optimizing Display Settings for Multiple Monitors | Hello,
I recently set up multiple monitors on my workstation and would like to optimize the display settings for better productivity. Could you please provide instructions or guidance on how to adjust the settings effectively?
I have a busy schedule this week and would appreciate any help you can offer at your earliest convenience.
Thank you for your assistance,
John | Medium | Software | 2024-10-28T18:41:14.698Z | |
frjxo5hxi | Persistent Metadata Update Issues in ECM System | User experiencing persistent issues with enterprise content management system where document metadata fails to update correctly, requiring detailed investigation and manual adjustment of metadata configuration settings and potential inspection of database synchronization processes. | High | Software | 2024-10-28T18:41:14.112Z | |
09fqvnu90 | Access Request for GDrive and GSheets Tools | Hi IT Team, I need access to GDrive and GSheets for project collaboration. Can you please assist? Thanks! | Medium | Account | 2024-10-28T18:41:13.960Z | |
om0zgruni | Acme Identity - User Account Provisioning: Intermittent Failures in Enterprise Identity Management System | Issue Reported: User Account Provisioning Failures\n\nSystem: Enterprise Identity Management\n\nProblem: Intermittent failures in user account provisioning, requiring manual intervention.\n\nInvestigation Required?\nYes\n\nPotential Areas for Inspection:\n- Provisioning workflows\n- Integration points with external systems\n\nRequester: Alex Johnson\nIT Support Specialist\nManager: [email protected]\n\nRequest Date: Oct 5, 2024\n\nRequest Note: Urgent attention needed to prevent workflow disruptions. | High | Software | 2024-10-28T18:41:16.767Z | |
x4kw5cnxg | O365 Email & OneDrive Access Request for New Team Member | Hello, We need to grant access to O365 Email & OneDrive services for the following team member: [email protected]. Thanks in advance! -- Best regards, Jamie Lee | IT Support Specialist Acme Co (http://acme.co) • New York, NY | Medium | Account | 2024-10-28T18:41:14.569Z | |
6ihvgi282 | Instructions for Resolving Printer Error Messages | Hey IT! I'm running into some common error messages when trying to print from the office printer. Could you provide some step-by-step instructions on how to resolve these issues? I tried looking it up but got a bit lost. Any help would be appreciated! Thanks a bunch! Alex Johnson | Office Coordinator Administration • New York, NY | Medium | Hardware | 2024-10-28T18:41:26.371Z | |
nlvercftl | Alert: Printer Connectivity Issue - Office Printer Not Recognized | Notification from Acme IT Support
Acme IT Support Image
This Printer Connectivity Issue alert is to inform you that the office printer is not being recognized by the network despite correct configuration and driver installation.
The alert details include:
Printer Model: HP LaserJet Pro M404
Location: 3rd Floor, Room 305
Date: Mon, Oct 16 2023 10:45 UTC
Network diagnostics have not been enabled for this issue. Network diagnostics can provide additional details, investigation options, and remediation recommendations. To enable, please contact the IT support team.
Contact IT Support
You have received this important update about your office equipment because you are the designated admin recipient for this alert type. You can turn off these alerts or change the email recipients in the Equipment section of the Admin Console.
Acme Co 123 Business Road Metropolis, NY 10001
--
You received this message because you are subscribed to the Acme Co "Office Equipment" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. | Medium | Network | 2024-10-28T18:41:28.289Z | |
ubucd171m | Fwd: Calendar Sync Issues on Collaboration Platform | Hello IT,
Could you please investigate the persistent calendar sync issues on our enterprise collaboration platform? Shared calendar events are intermittently failing to sync across team members, which requires manual adjustment of calendar synchronization settings. A detailed inspection of user account configurations might be necessary.
Thanks
Alex
Alex Johnson | Project Management
Acme Co (https://acme.co/) • Book time with me (https://acme.co/alex-johnson) | High | Software | 2024-10-28T18:41:26.743Z | |
2jjbgmaie | Configuring Email Notifications on Mobile | Hello IT, I need assistance with setting up email notifications on my mobile device. I've tried following the instructions on the Acme portal, but I'm still not receiving any alerts. Could you provide a step-by-step guide or let me know if there's a specific setting I might be missing? I attempted to find a solution through the helpdesk, but the page was showing a 500 error. Please advise. | Medium | Communication | 2024-10-28T18:41:26.544Z | |
rnvzwoxw6 | Firewall Rule Adjustment Needed | I am experiencing persistent issues with our enterprise firewall where specific outbound traffic is intermittently blocked. This requires a detailed investigation and manual adjustment of the firewall rules. Could you also inspect the network traffic logs to identify any anomalies? | High | Network | 2024-10-28T18:41:26.080Z | |
2sbgn9a6l | Data Analytics Platform Issue | Hi, I'm experiencing persistent issues with our enterprise data analytics platform. The scheduled data refreshes intermittently fail, and I need to manually adjust the data source connections. Could you please investigate this and inspect the ETL process configurations? Thanks, Alex | High | Software | 2024-10-28T18:41:26.206Z | |
vaslvrybw | Fwd: Need help with network drive | Can't seem to figure out how to map a shared network drive on my company laptop. Could you provide some instructions? | Medium | Network | 2024-10-28T18:41:25.930Z | |
ftmfvqfh0 | Phishing Email Reporting Instructions | Hello! I need some help with identifying and reporting phishing emails using our company's email security tool. :) Could you please provide step-by-step instructions on how to spot phishing attempts and the process to report them through the tool? Additionally, if there are any training sessions or resources available, I'd love to know about them. Thank you so much!! | Medium | Training | 2024-10-28T18:41:26.345Z | |
6hyk96yb5 | Troubleshoot Intranet Access | Hey, IT team. I'm having trouble accessing certain pages on our intranet. My network configuration and browser settings seem correct, but the pages just won't load. Any idea who I should reach out to for help? https://intranet.acme.co/help | Medium | Network | 2024-10-28T18:41:26.249Z | |
e8qrtx7pl | GitHub Org Repos Access Request | Hi IT Team, I'm having trouble accessing the GitHub organization repositories. Could you please grant me the necessary permissions? I need access to collaborate on upcoming projects. Let me know if you need any more information from my side. Thanks! | Medium | Account | 2024-10-28T18:41:26.233Z | |
wfdz0grf1 | Scheduling Regular Data Backup Reminders | Please provide detailed instructions on how to schedule regular data backup reminders using the company-approved software. Ensure that the steps are clear and easy to follow. Once completed, please upload any relevant documentation to the IT Shared Drive -> Backup Instructions folder -> '202x - Qx' folder (X being the current year and x being the current quarter). | Medium | Software | 2024-10-28T18:41:36.670Z | |
1k70sc9rs | Request: Multi-Factor Authentication Setup Instructions | Notification from Acme IT Support
Acme Co. Image
This request is to inform you that assistance is needed to set up multi-factor authentication for accessing the company's time tracking system.
The request details include:
User: [email protected]
Requested by: John Doe ([email protected])
Date: Mon, Oct 30 2023 14:45 UTC
Please provide detailed instructions on how to enable and configure multi-factor authentication for enhanced security. Additional resources or links to setup guides would be appreciated.
Visit the MFA Setup Guide
You have received this important request because you are the designated IT support contact for this type of inquiry. You can update your notification preferences or change the email recipients in the IT Support section of the Admin Console.
Acme Co. 1234 Elm Street Anytown, USA
--
You received this message because you are subscribed to the Acme Co. "IT Support" group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. | Medium | Security | 2024-10-28T18:41:39.020Z | |
5w2lx23s7 | Access Request for O365 Teams & Outlook Services | Access request details. | Medium | Account | 2024-10-28T18:41:35.806Z | |
47vgytj3a | Access Request for T-Board Collaboration Platform | Access request details.
Request details:
Requester email: [email protected]
Requester name: John Doe
Requester department: Marketing
Platform requested: T-Board Collaboration
Access level requested: Standard
Request submitted at: 2024-07-15T11:15:00-07:00
Request note: Required for project coordination and team collaboration
Request review details:
Reviewed by: [email protected]
Reviewed at: 2024-07-15T12:30:00-07:00
Review status: APPROVED
Fulfillment details:
Fulfillment channel: internal portal
Executed at: 2024-07-15T12:45:00-07:00 | Medium | Account | 2024-10-28T18:41:37.603Z | |
f9b2rn8xh | CRM System - Workflow Issues | Hi - I'm experiencing persistent issues with our CRM system where automated workflows intermittently fail to trigger. This requires a detailed investigation and manual adjustment of workflow configurations. Could you please look into this and inspect the integration points with external services? Thank you! | High | Software | 2024-10-28T18:41:36.145Z | |
1ntu94d02 | Persistent Slow Internet Connection on Workstation | We are experiencing persistent slow internet connection on a specific workstation despite network-wide stability and correct configuration settings. Please assist in diagnosing and resolving this issue. | Medium | Network | 2024-10-28T18:41:36.180Z | |
wl6pzbg7l | Enterprise Endpoint Security Software Alert Issue | Member of the IT security team experiencing persistent issues with enterprise endpoint security software. Threat detection alerts are intermittently not generated, requiring detailed investigation and manual adjustment of detection rules. Potential inspection of software update logs needed. | High | Security | 2024-10-28T18:41:36.200Z | |
6bfa2gt6w | Network Monitoring Alert Failures: Investigation Required | The enterprise network monitoring system is experiencing intermittent failures in triggering alerts for specific network segments. Manual adjustments to monitoring configurations are needed, and a detailed investigation into the network topology and device status is required. Please review the following actions: 1. Inspect monitoring configurations for affected segments. 2. Verify network topology and device status. 3. Adjust configurations as necessary to ensure alerts are triggered correctly. If further assistance is needed, please escalate to the network engineering team. User: John Doe Email: [email protected] | High | Network | 2024-10-28T18:41:36.983Z | |
teo5revap | Access Request for Illustrator & Photoshop Tools | Please grant me access to Illustrator & Photoshop tools as they are essential for my design tasks. | Medium | Software | 2024-10-28T18:41:35.830Z | |
lhz9f81p3 | Asana access for [email protected] | Hi IT, Please grant access to Asana for [email protected]. Thanks, Jane Smith Project Management Team | Medium | Software | 2024-10-28T18:41:35.971Z | |
qu6bou0xc | Intranet Access Discrepancy: User Access Issue | The following user reports inconsistent access to department-specific resources despite correct permissions and network configuration. Investigation required to resolve access issues. Steps to follow: 1. Verify user permissions in the intranet system. 2. Check network configuration settings for any discrepancies. 3. Ensure all department-specific resources are correctly mapped to the user's profile. If issues persist, please escalate to the network team for further analysis. User: Alex Johnson Email: [email protected] Department: Marketing | High | Network | 2024-10-28T18:41:48.185Z | |
1000dbtlh | Network Drive - Access Issue: Unable to Open Specific Folders Despite Correct Mapping and Permissions | Issue Reported: Inability to access specific folders on shared network drive despite correct mapping and permissions.\n\nNetwork Drive: Shared Drive X\n\nPermissions Verified?\nYes\n\nIT Team Notified?\nYes\n\nNotified By:\nJohn Doe\nIT Support Specialist\nManager: [email protected]\n\nReport Date:\nOct 5, 2024\n\nAdditional Notes:\nNeed access to project files for upcoming deadline. | High | Network | 2024-10-28T18:41:48.383Z | |
cjt8t5scv | Hi there! Can I get help with my VPN connection? Thanks! | Hi there! I'm having trouble establishing a secure VPN connection even though I've followed all the configuration guidelines and used the correct credentials. Can you help me out? Thanks! | Medium | Network | 2024-10-28T18:41:47.536Z | |
s7vsmtcmj | Enterprise Cloud Storage Permissions Issue | Hi team, I'm experiencing persistent issues with our enterprise cloud storage system where file access permissions intermittently reset to default settings. This requires a detailed investigation and manual adjustment of permission configurations. Could you also inspect the user access logs? Thanks, Alex Johnson | IT Coordinator Acme Co ( https://acme.co/ ) • New York, USA | High | Software | 2024-10-28T18:41:47.870Z | |
b9bi4w7sr | Access Request for GH Enterprise Account | Access request details. | Medium | Account | 2024-10-28T18:41:47.232Z | |
d2l6qvoug | Assistance Required - Remote Desktop Access Issue | Attention Acme IT,\n\nA user is experiencing difficulties connecting to their remote workstation despite having the correct network and credential configuration. Please investigate the issue and provide assistance to ensure seamless remote access.\n\nTransaction: "Remote Desktop Access Troubleshooting"\nUser ID: 12345abcde67890fghij\nDate and Time Reported: 2024-08-15T09:30:00.000-05:00 CST (Acme Server Time Zone)\n\nUser: John Doe\nUser Type: Remote Employee\nEmail: [email protected]\n\n\nNetwork Configuration: Verified\nCredential Configuration: Verified\n\n---------------------------------------------------------------\nThis email was generated from Acme IT Support System on behalf of Acme HR.\nPlease DO NOT REPLY to this email. | High | RemoteWork | 2024-10-28T18:41:49.583Z | |
vzl46789t | Access Request for Asana Task Board | Requesting access to the Asana Task Board for project collaboration. | Medium | Software | 2024-10-28T18:41:47.272Z | |
sn75mdkc4 | Smartphone - Slow Internet Troubleshooting | Hi IT Team! Hope you're having a great day. Could you provide me with some instructions on how to troubleshoot a slow internet connection on my company-issued smartphone? Thanks a bunch! | Medium | Network | 2024-10-28T18:41:47.544Z | |
0q84tpmtp | Email Filter Configuration | Request for Instructions - Configuring Email Filters to Report Phishing Emails
Name: John Doe
Reports to: Jane Smith
Department: IT Support
Title: IT Specialist
Request date: 10/15/2023
Expected completion: 10/20/2023 | Medium | Software | 2024-10-28T18:41:48.350Z | |
g1zsugzux | Troubleshoot Google Calendar Integration | Hi IT Team, I'm experiencing issues with the Google Calendar integration with our third-party scheduling software. Despite having the correct configuration settings, I'm noticing inconsistent event syncing and some missing entries. Could you please assist in troubleshooting this? Thanks! | Medium | Software | 2024-10-28T18:41:47.591Z | |
57xrvwqoz | Instructions for Troubleshooting Slow Internet on Company Tablet | Request for step-by-step instructions to troubleshoot slow internet connection on a company-issued tablet. | Medium | Network | 2024-10-28T18:41:59.518Z | |
3g7nmxqkp | Access Request for ZD Agent Workspace | Access request details. Request details: Requester email: [email protected] Requester name: Alex Taylor Requester department: Customer Support Application requested: ZD Agent Workspace License requested: Full Access Request submitted at: 2024-07-15T09:20:00-07:00 Request note: Required for handling escalated support tickets. Request review details: Reviewed by: [email protected] Reviewed at: 2024-07-15T09:45:00-07:00 Review status: APPROVED Fulfillment details: Fulfillment channel: internal system Executed at: 2024-07-15T10:00:00-07:00 Fulfillment channel: internal system Executed at: 2024-07-15T10:15:00-07:00 | Medium | Account | 2024-10-28T18:42:01.670Z | |
ulro32hp3 | Re: Access Request for Adobe XD Design Tools - All Acme Co | Phase 2 of https://acme.co/ithelp/tickets/12345 Will grant access to Adobe XD Design Tools for the top level Acme Co design team. | Medium | Software | 2024-10-28T18:41:59.805Z | |
arcs97jp6 | Assistance Required for Configuring New Hire's Access to Secure Internal Portal | Dear IT Support Team: Assistance Required for Configuring New Hire's Access to Secure Internal Portal: User Unable to Authenticate Despite Correct Credentials and Following "New Hire 101 FAQ" Guidelines. Account Name: John Doe User ID: JDoe123 Description: New hire access configuration Owner Full Name: Jane Smith Status Category: Access Issue Status: Pending Resolution Access Request Date: 10/15/2023 9:00 AM Total Access Value: N/A Click on the link below to access the Portal: Secure Internal Portal (https://acme.co/secure-portal) Access Request ID: a5N8X0000005xyz Access User ID: 0052M000009PiXY Access Request Status: Notified Access Request Date: 10/15/2023 9:00 AM Access Request Assigned To: IT Support Access Request Comments: (User Type = Employee) Access Request Approver Comments: Notified - System Info - Notified User: IT Support 2023-10-15 09:00:00-0400 Access Approvals: | Step Name | Approval Status | Date | Assigned To | Depends On | Actual Approver | Approver Comments | | IT Review | Pending | 10/15/2023 9:00 AM | Jane Smith | | Jane Smith | Pending - Jane Smith 2023-10-15 09:00:00-0400 | | IT Review | Not Submitted | | Security | | | | | IT Review | Not Submitted | | IT Support | | | | Reassigned - John Doe Info - Reassigned to Jane Smith 2023-10-15 08:55:00-0400 | | High | Account | 2024-10-28T18:42:04.392Z | |
daao5wluy | Access Request for Premiere & After Effects Tools | Hello! I need access to the Premiere & After Effects tools that are essential for our video editing projects. Please ensure the necessary permissions are granted in the Creative Suite vault. cc: @John Doe | Medium | Software | 2024-10-28T18:41:59.619Z | |
esr24h5h2 | VM Snapshots Intermittently Failing | Hi IT team,\n\n+CC'ing Alex, my direct manager.\n\nI'm experiencing persistent issues with our enterprise virtual machine management system. The VM snapshots intermittently fail to complete, which requires a detailed investigation and manual adjustment of the snapshot settings. There might also be a need to inspect the storage infrastructure.\n\nPlease find below a screenshot of the error message.\n\nI'm located at the Acme Co. headquarters, in case you need to check the physical setup.\n\nThanks,\n\nJordan Smith | IT Operations Specialist\n\nAcme Co. (https://acme.co/) • Help Center (https://acme.co/help) • Submit a ticket (https://acme.co/support) | High | Infrastructure | 2024-10-28T18:42:03.438Z | |
uutx12nsj | Intermittent Software Deployment Failures | Hello IT Team, I'm reaching out because we're experiencing persistent issues with our enterprise software deployment tool. Specifically, certain application packages are intermittently failing to install on target devices. This requires a detailed investigation and manual adjustment of deployment configurations. We may also need to inspect the package integrity and compatibility settings. Your assistance in resolving this matter would be greatly appreciated! | High | Software | 2024-10-28T18:42:00.153Z | |
mhq047k94 | Access Request for O365 Word & Excel Tools | Access request details. Request details: Requester email: [email protected] Requester name: John Doe Requester department: Finance Application requested: O365 Word & Excel License requested: User Request submitted at: 2024-10-05T10:15:00-07:00 Request note: Required for preparing financial reports. Request review details: Reviewed by: [email protected] ([email protected]) Reviewed at: 2024-10-06T11:00:00-07:00 Review status: APPROVED Fulfillment details: Fulfillment channel: internal portal Executed at: 2024-10-06T11:30:00-07:00 | Medium | Software | 2024-10-28T18:42:01.268Z | |
e2u2l45s1 | Assistance Required for Google Calendar Setup and Integration | Assistance needed for setting up a new Google Calendar and ensuring it integrates with department-specific scheduling protocols. | Medium | Software | 2024-10-28T18:41:59.566Z | |
h2bwu5buc | Hi IT! Hope you're having a great day! | Hi IT! Hope you're having a great day! It seems we need access to the GH Enterprise Repositories for @jordan.smith - could someone help out with this? | Medium | Account | 2024-10-28T18:41:59.762Z | |
xum12h8j4 | Access Request for ZDesk Agent Dashboard | I need access to the ZDesk Agent Dashboard for my role. Please grant the necessary permissions. | Medium | Software | 2024-10-28T18:42:12.837Z | |
951vx62su | Accessing Shared Network Drive | Hi IT Team, I'm having trouble accessing the shared network drive from my personal desktop computer. Could you please provide me with the instructions to set it up? Thanks! | Medium | Network | 2024-10-28T18:42:13.240Z | |
gzm0m2o5i | Persistent Slow Internet Connection on Workstation | Hello IT Team, I'm experiencing a persistent slow internet connection on my workstation, even though the network is stable and all configuration settings appear correct. This issue is affecting my productivity as it takes a long time to load web pages and access online resources. I've tried restarting the computer and checking the cables, but the problem persists. Could you please assist in diagnosing and resolving this issue at your earliest convenience? Thank you! Best, John Doe | High | Network | 2024-10-28T18:42:13.829Z | |
q30lk8vfa | Access Request: JIRA Kanban Board - John Doe ([email protected]) | Notification from JIRA
JIRA Access Request
This Access Request alert is to inform you that a user has requested access to a JIRA Kanban Board.
The request details include:
User: John Doe ([email protected])
Requested By: Self-Service Portal ([email protected])
Date: Mon, Nov 20 2023 14:32 UTC
Access to this board is currently restricted. To review and approve the request, please visit the Access Management section in the JIRA Admin Console.
Go to Access Management
You have received this important update about your JIRA account because you are the designated admin recipient for this request type. You can manage these requests or change the email recipients in the Access Management section of the Admin Console.
Acme Co 123 Innovation Drive Tech City, TX 75001
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You received this message because you are subscribed to the Acme Co IT Support group. To unsubscribe from this group and stop receiving emails from it, send an email to [email protected]. | Medium | Account | 2024-10-28T18:42:16.106Z | |
4ad79qtcx | Request for Access to Slack Messaging Channels | Ticket for Jamie. Reached out via email today needing access to specific Slack channels for the marketing team. | Medium | Communication | 2024-10-28T18:42:12.877Z | |
18mfy29si | Email Distribution List Issue - Intermittent Delivery Failures | Owner: John Doe
Issue: Persistent problems with enterprise email distribution list
Details: Specific recipients intermittently fail to receive messages, requiring detailed investigation and manual adjustment of distribution list settings and potential inspection of email server logs. | High | Communication | 2024-10-28T18:42:13.332Z | |
x7nqo302g | Unauthorized Access Alerts on Workstation | Unauthorized access alerts investigation. | High | Security | 2024-10-28T18:42:13.240Z | |
hjvxly8dh | Access Request for Adobe Spark Design Tools | Hi team, Jordan Smith has requested access to Adobe Spark Design Tools which has been approved by the design department. Creating this access request to provide the necessary permissions for Jordan to utilize Adobe Spark for upcoming projects. Please ensure access is granted by Friday to align with project timelines. | Medium | Software | 2024-10-28T18:42:13.273Z | |
gbox8vmi5 | Password Sync Issue | Hi IT team, I'm having trouble with our enterprise password management system. The password synchronization across multiple applications keeps failing intermittently. Could someone look into this? It might need a detailed investigation and manual adjustment of the synchronization settings. Also, inspecting the application-specific integration points could be necessary. Thanks! | High | Software | 2024-10-28T18:42:13.474Z | |
4q06jbf94 | VPN Access Configuration for New Hire | Hey IT,
Our new hire is having trouble connecting to the company VPN. They've followed the "New Hire 101 FAQ" guidelines and entered the correct credentials, but still can't connect. Could you assist with this? Let me know if you need any additional information from my side!
Thanks,
Alex | High | Network | 2024-10-28T18:42:15.109Z |
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