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The food we are was of high quality and very tasty. | en | positive |
It is getting very busy now though as its peak season and a little crowded but that's only noticed more because our first week was relatively quiet!!! | en | negative |
We stayed in Aqua 1 and he rooms were adequate. | en | neutral |
Cleaned every day and I always felt secure with my belongings. | en | positive |
Nothing ever went missing!!! | en | positive |
I have a few tips for anyone who's interested. | en | neutral |
Take pool shoes for the children there are a few loose rules in the splash world but nothing that would cause a great injury. | en | neutral |
The kids club is excellent and very safe so don't be afraid to try it out. | en | positive |
My daughter loved it. | en | positive |
Re use the empty water bottles and fill with your chosen drink around the pool. | en | neutral |
This will keep the wasps at bay and throw your cups away in the bins provided. | en | neutral |
It's not really rocket science just more common sense really!! | en | neutral |
We kept our towels overnight to put out on the beds the next day and then changed them at dinner. | en | neutral |
They didn't have a problem with this buy your crisps and chocolate etc at the markets etc because the hotels shop is pricey £2 for a twix and £2 for crisps hahah it's extortionate. | en | negative |
I have no real bad points to express about this hotel and my stay. | en | positive |
I would like to say that the entertainment team do an brilliant job and always try to get you involved they give 100% and toto momo and adil are such a credit to the Aqua mirage. | en | positive |
I quick hello to les Anna Harrison and Ella ( we missed you lot once you'd left and we hope you arrived home safely) and a massive mention to Steve Wendy Hannah Callum sienna and Bethan. | en | neutral |
You guys made our holiday and will be sadly missed!!!!!! | en | positive |
Wish I was still there sat round the pool and watching the world go by..... | en | positive |
To finish I would just like to say that this hotel and its amenities were of a good standard and I worried for no reason so anyone who is apprehensive about going here please don't be!!!!! | en | positive |
Weather was 47 degrees when we were there and we all have a really good tan. | en | positive |
Enjoy your holiday and the splendors Morocco has to offer xx | en | positive |
We have a two year old daughter and the people at this RIad couldn't have been nicer. | en | positive |
Our first visit to a Muslim country and we found it to be very educational. | en | positive |
This was a little intense at first as the drive in was through the narrowest streets I've ever been on with nary a tourist face to be seen. | en | negative |
The Riad is in the Medina though a healthy 15 minute walk from the center. | en | neutral |
Once we got into the Riad it was fantastic. | en | positive |
The nicest most eager to please people I've ever been involved with. | en | positive |
They absolutely adore children and it shows. | en | positive |
The GM Aiden is a terrific resource and was very helpful. | en | positive |
It really felt like a special place inside the walls. | en | positive |
Total family 'vibe' though we were the only ones with children. | en | positive |
We never heard another guest and the experience was terrific. | en | positive |
The food they serve is really good and I would recommend at least one dinner in house. | en | positive |
It's made with care by people who do. | en | positive |
We were in the Melchior room which was big enough for the three of us. | en | positive |
We tried for the suite but it was booked. | en | neutral |
If you want to be pampered and served dinner by people you'd invite over for dinner - this is the place for you. | en | positive |
Felt like someone's home and not at all the formal or impersonal vibe you can get in some hotels. | en | positive |
Luxe....? | en | neutral |
Not particularly but plenty nice for us and we generally stay in the 4 to 5 star range when it comes to lodging. | en | positive |
Absolutely recommended if you're not afraid of a little walking to get to the more central destinations. | en | positive |
Spent 3 nights with friends at this british family owned riad located very close to one of Medina's gates. | en | neutral |
Special thanks to Aziz and his team who run a very smooth operation. | en | positive |
The place is spotless clean and has all the ammenities you'd expect. | en | positive |
Service was always ready to accommodate our needs. | en | positive |
Be it recommending cultural and dining sites or setting up a barbeque on the riad's rooftop terrace. | en | positive |
With its more than reasonable rates it is definetely a place to take into account when planning a trip to Marrakech. | en | positive |
After saying “Can’t wait to Return!” in March 2014 we did so in October the same year. | en | neutral |
Unsurprisingly very little had changed (except the weather which was a bit more variable). | en | neutral |
We again timed it outside of UK school holidays so for the most part it was a fairly relaxed week. | en | positive |
Food still good service excellent – in particular the bar staff that always remembered our order. | en | positive |
We chose a couple of Thomson trips again – this time an evening carriage ride round Marrakech (recommended) and the waterfalls. | en | positive |
The latter was a bit disappointing considering the promotion cost and distance travelled – and we’d instead recommend the Atlas 4x4 trip we did previously. | en | negative |
We’d actually booked to go on a coastal trip with a stop at a vineyard but unfortunately this was cancelled late the previous evening. | en | negative |
May well return to this great hotel for a third time – if we do we’ll again request the back of block 4000/5000 for a quiet room. | en | positive |
The airport is awful!!! | en | negative |
2 hour queue for passport control with no air con is not a good way to start the holiday. | en | negative |
Locals also push their way to the front causing chaos. | en | negative |
The staff at the passport control are slow and get up and leave or take phone calls as and when the choose too. | en | negative |
The hotel is nice and staff friendly enough. | en | positive |
The wifi is not good if you get there early enough you have a better chance of it working but come meal times due to the high demand it's poor at best. | en | negative |
The pool is a great size a little chilly first thing as it's not heated but it heats up throughout the day. | en | positive |
The thing that spoils the pool area is the sun bed issue people get up before 6am to reserve their beds! | en | negative |
If like us you turn up at the pool at 10 am you are unlikely to get a bed at all. | en | negative |
Some of the sun loungers are broken but they are still put out for people to use. | en | negative |
The food is very repetitive I found after day 3 I had lost my appetite due to the lack of choice same food for lunch and dinner....yawn. | en | negative |
We didn't see any of the entertainment as they always started so late (around 10pm) the also set the room up like a school hall not a great atmosphere for socialising with other people. | en | negative |
Thompson Staff on site are ok but not great. | en | negative |
We had an excursion planned and were told to get the coach at 20.20 the same trip others were told 20.00 some 20.10 others 20.40. | en | negative |
The bus actually turned up at 2100. | en | negative |
I also needed a chemist the first day we arrived I asked the rep where to go and she told me to walk to the shop about 15 mins away from the hotel which we did and got what we needed. | en | negative |
However when we came back we found that the on site shop sold what we needed (higher price) so we didn't need to go to the other shop at all. | en | negative |
All in all the holiday was ok it I wouldn't go back. | en | neutral |
We stayed there in june 2013 we loved it | en | positive |
the reception staff are wonderful and very helpful specially fatimzouhra what a wonderful girl | en | positive |
the restaurant needs sorting but from that everything is beautiful | en | negative |
Leaving today after 2 wonderful weeks in Aquamirage | en | positive |
The hotel is a huge complex but so friendly it feels like a hotel of 20 guests | en | positive |
Great food always something for everyone | en | positive |
Great activities for all ages | en | positive |
The biggest shout goes to the Animation team who all work effortlessly to make the stay so different to anywhere we been before. | en | positive |
TitoSam Junior Russ Noufel Faza We can’t thank you enough you truly have made our holiday one we’ll never forget We’ve made friends with you for life. | en | positive |
👍👍 | en | positive |
This hotel appears amazing at the photos but sadly the reality is completely different. | en | negative |
Although the property has a big potential they have a long way to go to reach it. | en | negative |
In the meantime the drawbacks outweigh the good stuff. | en | negative |
So reasons you should stay away from Ona Hotel: 1. | en | negative |
Distance. | en | negative |
The hotel is ridiculously far from the city centre (around 30 min driving / 8 miles 13 km). | en | negative |
There is no public transport so you only rely on the hotel shuttle bus. | en | negative |
However the shuttle has limited spaces and limited timetable so if you don’t book the day before it will be full and you’ll be left out. | en | negative |
The only option remaining is their taxis which will cost you €60 for a return trip. | en | negative |
Crazy. | en | negative |
2. Rooms. | en | negative |
Rooms are full of problems. | en | negative |
Our garden door was broken and would not close. | en | negative |
The safe box was also broken. | en | negative |
There was no way to secure our things so we ended carrying all our valuables with us at all times. | en | negative |
We’ve asked the reception 6 times before those issues being fixed. | en | negative |
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