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Hot water runs out by the end of the day and at times the water coming from the shower is brown and dirty.
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negative
The air conditioner was either far too cold or not working at all.
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negative
The furniture was freshly painted with white paint and our things were stuck on them leaving white marks.
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negative
Rooms were full of ants marching on the mattresses and pillows.
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negative
The bathtub was stained with brown marks.
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negative
I’ve witnessed at least 7 other people was complaining about room issues.
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negative
3. Staff.
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negative
Problems can arise even at the best hotels.
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neutral
It’s how the staff handle and sort them out that matters.
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neutral
Be sure that the staff in this hotel will not care at all.
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negative
Receptionists are at the borderline of being rude.
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negative
They don't even say hello or smile when you approach them.
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negative
When you report an issue they’ll say ”someone is coming now”.
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negative
Now means in 2 days in the best-case scenario.
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negative
4. Health and safety.
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negative
There was broken glass in the pool and two girls have stepped on it and cut themselves.
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negative
They went to reception to report this but nobody seemed to bother.
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negative
The pool is not clean.
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negative
Don't be fooled by the photos on the website.
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negative
5. Food.
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negative
Food in the main restaurant is average to bad.
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negative
Coffees and juices come from machines that mix powder with water.
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negative
They taste absolutely disgusting.
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negative
If you don't have an all-inclusive ribbon lunch and dinner cost €22 each per person per day.
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negative
Not worth it.
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negative
Also I would recommend that you avoid anything that is not cooked like fruit and vegetables.
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negative
Your stomach will thank you.
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positive
There are a couple of other restaurants in the home but they were either closed or not worth the price tag.
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negative
Oh and by the way some staff like to serve you food using their bare hands.
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negative
6. Internet - WiFi is one of the biggest jokes of the hotel.
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negative
It only intermittently works in the reception area.
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negative
In the rooms you’ll be lucky if you ever make it send a single iMessage.
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negative
Even if you buy a local prepaid SIM card the reception is terrible since the hotel is in the middle of nowhere.
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negative
In short you can forget internet connectivity.
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negative
7. Gym.
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negative
The gym is a tiny room in the garden.
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negative
When we went there the air conditioning was not working and it was impossible to work out as it was boiling hot in there.
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negative
We stayed here for 5 nights in March 15.
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neutral
From the website (and the price) we were expecting great things.
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neutral
On arriving at the hotel the lobby was beautiful.
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positive
However our room (which apparently had been upgraded) was not as expected.
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negative
The balcony was dirty and the furniture old.
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negative
It was not bad but for the price would expect more.
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negative
The service the hotel provide is also sub par and they charge for every little thing eg to drink the coffee in the room or to use the pool table.
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negative
Again not what you would expect from a 5* hotel.
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negative
Overall our stay was average but for the rating and price of the hotel I would expect more.
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negative
plusses: fantastic garden lovely suites with nice Maroccan design swimming pool stunning quiet polite staff beautiful fitness excellent spa free wifi nice restaurant at the pool friendly staff very clean good advice for trips
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positive
room for improvement: overall maintenance bar rather outdated billiard not up to standard tennis court needs overhaul staff requires more service training restaurants not 5 star
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negative
I would like to thank Mrs Samira for making our stay very pleasant in this beautiful Hotel we enjoyed staying there and.
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positive
We recommend it very quiet and peaceful.
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positive
The surroundings are beautiful and although I was on a business trip I would recommend it for a Holiday.
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positive
POSITIVES: The hotel is the perfect compromise between a big resort and a hotel that can still provide a tailor made experience for each guest.
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positive
The pool is lovely a brilliant temperature and not too busy.
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positive
In terms of 'all inclusiveness' food and drink is available just about all day - in various establishments in the hotel.
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positive
Staff - in general are very accommodating and friendly.
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positive
Despite being located slightly out of the center of the city- the hotel is compounded and feels very secure a shuttle bus operates every day at many times - this is well worth doing.
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positive
Every morning you awake to the most joyous sound of exotic birds and a beautiful climate- what a fabulous place on Earth.
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positive
wifi is fine above average in room 449.
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positive
Last but not least- the maid was AMAZING she made our room so beautiful every day.
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positive
NEGATIVES: On our first night just after arrival we had a security issue- we reported said issue to hotel staff and they laughed at us and said not to worry.
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negative
Therefore it became our sole responsibility to contact embassies/security services without the support of the hotel.
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negative
Some note that the food is repetitive which it is on occasions..
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negative
But to cater for so many people on an all inclusive basis doesn't exactly lay the basis for Michelin star dining- for the price- the food is more than acceptable.
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neutral
Air con isn't great- just leave it on all day to achieve a comfortable temperature.
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negative
Entertainment at night hurt my soul- one night the staff put on a 'MISS Riu' competition which saw women being 'judged' by a panel of male guests based on their ability to 'sexy walk' and 'dance' - eughhhhh very painful to watch.
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negative
We enjoyed the trip as it meant going to the old town at night in a safely organised means of transport with other tourists.
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positive
A great way to see the city Be warned however- Henna artists can apply a tattoo in seconds - as soon as you shake their hands you have sealed a deal and will be expected to pay.
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negative
Similarly if people approach you asking if you need directions - say no.
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negative
8/10 times they will get you lost and then you'll have to pay them to show your the way back!
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negative
Nonetheless - the market is spectacular - a once in a lifetime experience- go see it!!
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positive
It was a private tour €90 each.
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neutral
This was THE highlight of our holiday absolutely stunning and our tour guide was brilliant.
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positive
Thomson offer a tour of the Cascades but as part of a coach load- you will miss out on an amazing personalised experience booking with Thomson- although this seems the more secure option.
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negative
We stayed at the Kenzi Club Agdal after being transferred from the Kenzi Menara Palace as they didn’t have a record of our booking.
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neutral
Nice hotel but please please please tell the staff at reception to be a bit more cheerful and to look up from what they are doing when you are standing waiting for some help.
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negative
You could stand there for 5 minutes and they will totally ignore you.
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negative
The waiting staff pool staff animation staff and cleaning ladies were totally different they couldn’t do enough for you and went out of their way to make your stay as pleasant as possible.
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positive
The rooms were nice and big the only drawback is that there is not a socket near the mirrors on the wardrobe so you have to use the hairdryer in the bathroom.
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negative
Our keycards also stopped working 3 times during the 4 days we stayed there which meant a trip to reception to change them – we didn’t even receive an apology for this inconvenience.
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negative
Plus points the food was really good lots of choices everyday and in the evening the wine provided was of a good quality.
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positive
Loved the large swimming pools and the pol
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positive
Would I recommend this hotel?
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neutral
Yes but give the reception staff some training on customer service.
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negative
Pros Great service best location amazing food at the buffet and superb atmosphere around the pool.
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positive
We also used the spa facilities and had a massage each which was also amazing.
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positive
The rooms and complex was spotless too!
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positive
Cons There is no iron in the room and you cant even borrow one from reception you have to pay for a laundry service which is a little bit cheeky considering how much you pay anyway to stay at the hotel.
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negative
Bring your own travel iron as the service is not cheap.
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negative
Wasps are a problem which isnt the hotels fault however when food is out at the pool bar it would be a good idea to cover the food as no one could eat anything because they was swamped in flys.
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negative
Thank you for an amazing stay and i would 100% visit again.
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positive
Thank you to the fab team who work at the hotel nothing was ever to much for them :)
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positive
Amazing experience here at Dar Anika!
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positive
The staff was warm and welcoming they ALL go above and beyond to make sure you have a great stay.
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positive
Abu and Antonio made the best accommodations to insure we were all comfortable and felt at home.
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positive
This was by far the best experience I have had at any hotel.
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positive
Dar Anika did exceptionally well in service the facility is well maintained and the food was amazing!
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positive
I can not wait to plan my next stay here!
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positive
Thank you guys for all of the hard work you all put in it is greatly appreciated!
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positive
I'm sure this was an amazing hotel 15 years ago.
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neutral
It now comes off as quite old although the pool area is large and nice;
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neutral